If I am paying Mosaic via my bank's online BillPay service, why am I being charged the $6 check fee?

Although online BillPay services are set up to make automatic payments on your behalf, the payments from your bank arrive to Mosaic as paper checks. Every check we receive (whether from you or your bank) will be assessed the check fee. To avoid the fee, please enroll in autopay (ACH) through our website at joinmosaic.com. That will allow an electronic transaction between your bank and Mosaic’s bank to occur each month on a specified date.

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Still need help? You can email us at support@joinmosaic.com or call +1 (510) 746-8602.